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Customer Services Agent for our Key Accounts

Hounslow

£20,000 - £24,000 per annum

Your Bridge Consultant

Shally Bains


07487388393

Freight and Commercial

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About the Role

Customer Services Agent for our Key Accounts

£20-24k

Mon-Fri 8:30 to 17:30 or 9:00 to 18:00.

 

  • Resolving customer queries or directing them to the relevant department effectively
  • Liaising with agents and managers nationally and internationally, ensuring clients are advised and updated on the status of all consignments
  • Building client relationships with key accounts
  • Helping with distribution projects, where necessary
  • Confidently quoting clients and obtaining special options/costs where necessary
  • Reviewing PODs (proof of deliveries) / proactive tracking
  • Resolving any misrouted or lost shipments
  • Completing daily/monthly reports
  • Dealing confidently with all incoming customer calls
  • Dealing with calls and enquiries quickly, courteously and efficiently at all times.
  • Completing customer bookings on our in-house system

 

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