Business Support Officer

Salary: Up to £37,000
Location: UB8, Uxbridge
Hours: Monday–Friday (8:00am–4:00pm or 8:30am–4:30pm)

Join a Growing Team on a High-Profile Contract

Looking for a role where you can make a real impact and grow your career?

We’re hiring a Business Support Officer to join a busy and supportive team delivering a major General Build contract with Islington Council. This is a fantastic opportunity to step into a fast-paced environment where your organisation and coordination skills will be highly valued—and where no two days are the same.

This is a fast-paced role where you’ll coordinate repairs, schedule works, and support the smooth running of daily operations.

Key Responsibilities

• Plan, schedule, and coordinate repairs and maintenance jobs for trade operatives
• Allocate work efficiently to ensure productivity targets and deadlines are met
• Monitor job progress and update systems accordingly
• Act as a central point of contact for operatives, supervisors, and internal teams
• Liaise with clients, including local authority representatives, where required
• Ensure all works are logged, tracked, and completed in line with service level agreements
• Maintain accurate records and ensure data integrity across systems
• Support the wider contract team with administrative and operational tasks
• Assist in resolving scheduling conflicts and responding to urgent or emergency repairs

Key Requirements

• Previous experience in a Business Support, Scheduling, or Coordination role
• Strong background in social housing and/or facilities management (FM) contracts
• Proven experience in repairs planning and scheduling for trade operatives
• Good understanding of responsive maintenance and property services
• Experience working on local authority contracts is highly desirable

Skills and Competencies

• Proficient in IT systems and Microsoft Office packages
• Working knowledge of housing management systems, particularly Oneserve, is highly desirable
• Strong organisational and time management skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Excellent communication skills, both written and verbal
• Problem-solving mindset with the ability to prioritise effectively
• High level of accuracy and attention to detail

Additional Information

• This is a fully office-based role
• The position supports a key contract and requires reliability and flexibility
• Opportunity to support additional contracts as the business grows

What We Offer

• A supportive and collaborative working environment
• Opportunities for development and progression
• The chance to work on high-profile local authority contracts

If you’re organised, driven, and ready to take the next step in your career, we’d love to hear from you.